A: Yes. Same day service is available with an appointment only. Pet must be in our crematorium by 2pm Monday through Friday and Saturday by 11am.
Q: Does my animal leave the State of Maryland to be cremated?
A: No. We are located at 10108 Harford Road, Parkville, MD 21234.
Q: Can I witness the cremation?
A: Yes, you can, 6 days a week by appointment only. Additional fees apply.
Q: What do the ashes come in?
A: The ashes are first placed in a sealed, heavy duty plastic bag, and placed in a temporary white urn.
Q: Do you have anything else to put my pet's ashes in besides the temporary white urn?
A: Yes. We have a variety of pet urns to choose from that may be purchased from us. We have Photo, Outdoor Rock, Figurine, Feline Figurine, and Keepsake Urns, Jewelry and More.
Q: If I order an Urn from Best Friend Pet Cremation, how long will it take to receive it?
A: Best Friend Pet Cremation will hold your pet's remains in our office until the urn arrives, which takes about 4-7 days. Once the urn arrives, your beloeved pet is placed in the urn and sealed.
Q: What forms of payment do you accept?
A: We accept Cash, Money Orders, Personal Checks (2 forms of picture ID), VISA, and MasterCard.
Q: Is there extra charge to pick up my deceased pet after regular business hours, weekends or holidays?
A: Yes. Please call for details at 443-929-0670.
Q: Is there an extra charge to return the cremains "after-hours" to your home, weekends or holidays?
A: No. There are no extra charges for after hours, home deliveries. We do not schedule deliveries on holidays or Sundays. Please call for details at 443-929-0670.
Q: Once I have a prior appointment, do I need to contact you or does the veterinary clinic?
A: We prefer you contact us giving us the phone number of the veterinary clinic so that we can contact them and let them know that we will be there to pick-up your pet as quickly as possible. If that is not possible, have the clinic call us as soon as you arrive so that we can make arrangements with them for pick-up.
Q: How is my pet transported from my home?
A: Your pet is transported from your home in a human body bag, not a trash bag. We treat your pet with dignity and respect.
Q: Can I cremate my pet's favority blanket with them?
A: No. Most blankets are not flammable.
Q: Do you euthanize pets?
A: No, we do not, but we work closely with mobile vets. We can arrange and coordinate our time in accordance with your needs.
Q: What happens if I choose not to take my pet's cremains?
A: Best Friend Pet Cremation can arrange to have your pet's cremains scattered for a minimal fee. We do allow up to 15 days for you to change your mind if you decide that you want to receive the cremains. All pets must be picked up within 60 days from date of cremation; otherwise, the cremains will be disposed.
Providing individual cremation for your loving, loyal, friend